Due to the custom nature of our products, please plan on production time being up to 2 weeks depending on your product, before your product will ship.
As always, we will make every effort to get your items out in a timely manner.
Q: Why is there a production time?
A: We do not keep ANY products in stock. All of our items are custom made for each and every order, then put through quality control before shipping.
Q: Why does my item smell like vinegar?
A: The DTG printing process can sometimes leave a vinegar-like odor on the printed item. Not to worry! The smell should go away on its own, but if it persists you can flip the shirt inside out and wash it on cold, dry on low. Or you can rinse the garment in cold water and hang it to dry
Q: My item looks like it has a yellow stain, what should I do?
A: The vinegar solution we use to seal in our prints can sometimes leave a faint yellow outline on your item. Just wash inside out in cold water and this yellow coloring will disappear. It is mostly visible on our lighter Ash grey colored items.
Q: Can I talk to a real person about my order before I place it?
A: Absolutely! We have a live chat feature on our website. You can also email us at firstname.lastname@example.org, or give us a call at 843.606.0011, and we are more than happy to help!
Q: How do I best care for my custom product?
Washing: Wash inside out with cold water with similar colors using a gentle cycle
Ironing: If ironing is necessary, iron inside-out on the lowest setting
Drying: Tumble dry low or hang-dry
No-Nos: Avoid using bleach and do not dry clean
Q: Do you only do apparel for baseball?
A: We can do apparel and accessories for any sport or business. Just send us an email to email@example.com with any requests!
Q: Why did my order arrive in multiple shipments?
A: We try to get your items to you as fast as possible. We ship items as soon as they have completed our quality control inspection. In some cases, particular items are able to be processed quicker than others, and instead of waiting on all of your items to be complete, we will send out what is ready at no additional cost to you.
Q: Do you offer refunds or exchanges?
A: Because our items are custom made to order, we do not offer refunds or exchanges. If your item arrives damaged or defective please email us and let us know and we will do our best to fix any issues. Our goal is happy customers and excellent customer service. Don't hesitate to email us at firstname.lastname@example.org with any concerns.